In this episode, Matt Ford sits down with Justin Kantor, Founder of VenuePilot, to unpack a radically different approach to ticketing—one that challenges long-standing industry norms around contracts, fees, and control.

They explore the hidden economics behind ticketing deals, from advances and per-ticket fees to the real cost venues carry over time. Along the way, they dig into why Justin built VenuePilot without contracts or venture capital, how collaboration (not competition) led to a Prism integration, and what it means to build technology that actually serves operators.

The conversation also expands beyond ticketing into the future of live music itself—touching on AI, human connection, and why small, local venues may be more important than ever in the years ahead.

Inside the episode:

• Why ticketing contracts don’t create loyalty—and what actually does
• The real economics behind advances, fees, and long-term venue profitability
• Why VenuePilot was built without contracts or venture capital
• How VenuePilot and Prism chose to collaborate instead of compete
• What all-in pricing reveals about ticket value and industry transparency
• Why human, local live experiences will matter more in an AI-driven world